Soft Skills are Social; Hard Skills are Technical
FREE Lesson Preview
Udemy Course: Lead and Contribute to Collaborative Meetings and Workshops
How to Facilitate or Participate in Live and Virtual Conversations to Define Requirements, User Stories, and Features
Soft Skills (aka Social or People Skills)
Changing a behavioral trait requires a desire and commitment to change, constant vigilance, and the willingness to adapt your natural personality traits and behaviors to improve your ability to deal with other people. People skills are also notoriously difficult to measure objectively.
Common examples of soft skills are:
- Communication and collaboration skills
- People focus
- Curiosity (being genuinely interested in the other person’s perspective)
- Non-verbal communication (body language)
- Connects with a group
In the context of leading or taking part in collaborative conversations, communication is far and away the most critical social skill. As a result, we dedicate an entire section to tips, tricks, and techniques for improving your communication skills.
Techniques or hard skills, on the other hand, you learn by taking a course, reading a book, watching a video, trial-and-error, or simply following someone else’s instructions. Repetition of the technique builds proficiency which can be measured by taking a test that scores your level of expertise. Many professional organizations or government agencies certify your achievements in your respective field.
Examples of techniques that contribute to collaborative conversations include:
- Agenda planning and invitations
- Organizing information
- Process design
- Meeting rules of engagement
- Time management skills
We introduced you to specific techniques for many of these topics in earlier sections and lectures. The level of expertise you need in each technique depends on your unique situation. The only general rule is the larger the group size, the more variety and depth of expertise and experience you will need of each technique to succeed.
Kick-start Your Business Analyst Career
Books, eBooks, and Online Courses at a Reasonable Cost