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Business Analysis 101: Requirements Mastery with ChatGPT

Requirements Management: Learn Traditional & AI Methods to Elicit, Write, and Validate Business and User Requirements

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Preview CourseDuration: ~5 hours
Format: Online course
Author: Tom and Angela Hathaway


Also covered in this eWorkbook and in an instructor-led course (live and online classroom).

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What is this course about?

Who Needs Requirements, Anyway?

In the dynamic and competitive world of business analysis, the quality of requirements often serves as the determining factor between project success and failure. Our comprehensive online training course, Mastering Requirements Writing (with or without AI Writers), is designed to equip you with essential skills, techniques, and best practices for crafting high-impact, clear, and concise requirements that drive project success. While emphasizing techniques for creating requirements independent of technology, the course also features demonstrations of cutting-edge AI writing assistants, such as ChatGPT-4, to efficiently produce high-quality, effective business and user requirements.

What Will I Learn?

This course delves into the critical role that requirements play in IT projects, highlighting the significance of developing effective requirements that align with your organization’s goals and objectives. Through engaging lectures, interactive exercises, real-world examples, and hands-on demonstrations with AI writing assistants, you will learn to create requirements that capture the true essence of a project and effectively communicate stakeholders’ needs.

Throughout the course, we emphasize the importance of well-defined requirements and address common misconceptions. You will learn how to manage uncertainty and understand the central role that business and user requirements play in project success. Additionally, the course teaches you how to craft clear and concise requirements using simple, complete sentences that accurately express the true business needs, maximizing project value. You will also explore strategies for synchronizing requirements with project scope and preventing scope creep.

Further, the course will guide you on conquering ambiguity and mastering the art of clear communication through expert peer reviews and practical exercises. You will learn how to craft comprehensible requirements by leveraging acronyms, corporate standards, and context to eliminate ambiguity, ensuring your requirements are easily understood by the target audience.

How Will That Help Me?

Upon completing this course, you will possess the knowledge and skills to write high-impact, clear, and concise requirements that drive project success, with or without the added advantage of AI assistance. Whether you are a project manager, business analyst, product owner, product manager, or simply looking to enhance your requirement-writing abilities, Mastering Requirements Writing (with or without AI Writers) will offer invaluable insights and practical techniques to elevate your projects to new heights.

Who should take this course?

  • Product Owners
  • Business Analysts
  • Requirements Engineers
  • Business- and Customer-side Team Members
  • Agile Team Members
  • Subject Matter Experts (SME)
  • Project Leaders and Managers
  • Systems Analysts and Designers
  • AND “anyone wearing the business analysis hat”, meaning anyone responsible for defining a future IT solution

What Can You Do After the Course?

Upon completion of this course, you can:

  • Write requirements that focus on the business need
  • Improve project success rates by recognizing and avoiding common requirements deficiencies
  • Stay ahead in the rapidly evolving world of business analysis by taking advantage of AI writing assistants to boost clarity, consistency, and productivity
  • Increase stakeholder satisfaction and enhance project outcomes by expressing your requirements in simple, complete, and well-structured statements
  • Enhance communication between business users and developers by improving the structure and essential components of well-defined business and user requirements
  • Minimize scope creep and improve project outcomes by effectively managing business and user requirements
  • Improve communication in your projects by the judicious use of appropriate acronyms and industry-standard terms
  • Reduce the risks of miscommunication in a culturally diverse team of professionals by avoiding risky contractions and idioms
  • Minimize missing information in requirements by creating well-defined, actionable requirements that provide context
  • Improve clarity and comprehension for your entire target audience by writing requirements to a specific readability index
  • Bridge the gap between business needs and developers’ understanding by writing measurable requirements

Detailed Course Outline

Section 1: Effective Requirements Pave the Way to Success for IT Projects

  • Lecture 1: Welcome to the World of High-Impact Requirements (Preview enabled)
  • Lecture 2: Muddying the Water: What Is Wrong with Your Requirements? (Preview enabled)
  • Lecture 3: The Best Requirements Define the Right Level of Detail for Each Decision-Maker (Preview enabled)
  • Quiz 1: Understanding the Importance and Challenges of Requirements for IT Projects

Section 2: AI Unleashed: Revolutionizing Requirements Writing with AI Writing Assistants

  • Lecture 4: Welcome to the Future of Requirements Definition: AI Augmented Business Analysis (Preview enabled)
  • Lecture 5: Prompt Engineering Tips that Boost ChatGPT’s Value for Writing Requirements (Preview enabled)
  • Lecture 6: DEMO: Using ChatGPT to AI-Storm Initial User Requirements and User Stories
  • Lecture 7: AI Writing Assistants and Business Analysis: Opportunity or Threat
  • Quiz 2: Understanding How AI Writing Assistants Can Augment Business Analysis

Section 3: Writing Crystal-Clear Business and Stakeholder / User Requirements

  • Lecture 8: The Simple Art of Writing Clear, Complete, Well-Structured Requirements (Preview enabled)
  • Lecture 9: DEMO: Using an AI Writing Assistant’s Value to Analyze Requirement Compliance (Preview enabled)
  • Quiz 3: Writing Effective Requirements in Plain English
  • Lecture 10: Stellar User Requirements for Digital Solutions Explain Who Needs What and Why
  • Quiz 4: The Major Components of Effective User Requirements
  • Lecture 11: Taming the Scope Creep Monster: Strategies for Effective Requirement Management
  • Assignment 1: Avoiding the Elusive “How” in Your Requirements Statements

Section 4: The Gateway to Requirements: Stakeholder Identification and Questions to Ask

  • Lecture 12: New Look and a Prequel to Requirements Writing: Effective Elicitation Techniques
  • Lecture 13: Unraveling the Enigma: Why Writing Requirements Precedes Elicitation
  • Lecture 14: Talk the Talk of Your Subject Matter Experts: Learn Domain Language with ChatGPT
  • Quiz 5: Clarifying Elicitation and Domain Expertise in Business Analysis
  • Lecture 15: Requirement Elicitation Starts at Identifying Stakeholders (with ChatGPT’s Help)
  • Lecture 16: AI-Powered Business Analysis: ChatGPT Suggests Questions to Ask Stakeholders
  • Lecture 17: From Chaos to Clarity: ReqQues Organizes the Questions to Ask Stakeholders
  • Quiz 6: Stakeholder Insights and Product Features in MoneyCaster Project

Section 5: Document Analysis: Your First Stop for Initial Business Needs and Requirements

  • Lecture 18: The Art Of Document Analysis: A Must-Have Skill for Eliciting User Requirements
  • Lecture 19: Revolutionizing Requirement Elicitation: ChatGPT’s Role in Document Analysis
  • Lecture 20: Analyzing Dataflow Diagrams: Reveal Hidden Needs & Boost Efficiency with ChatGPT
  • Lecture 21: Unlock Customer Insights in Minutes with Generative AI’s Document Analysis Power
  • Lecture 22: 16 More Ways ChatGPT Can Enhance and Streamline Document Analysis
  • Quiz 7: Use of Document Analysis for Effective Requirements Elicitation

Section 6: Interactive Requirements Elicitation: Sherlock Holmes Meets User Experience

  • Lecture 23: Unleashing Stakeholder Secrets: Crafting the Elicitation Questionnaire or Survey
  • Lecture 24: See It, Feel It, Solve It: Dive Deep with Site Visits and Job Shadowing
  • Lecture 25: Peek Through the Screen: Virtual Site Visits & Job Shadowing for Comprehension
  • Quiz 8: Exploring Business Analysis Elicitation Techniques

Section 7: Problem-Discovery in Business Analysis: A Journey Through Innovative Techniques

  • Lecture 26: An Introduction to Simplified Root Cause Analysis for Digital Solutions
  • Lecture 27: Unlocking Stakeholder Perspectives: A Deep Dive into Problem-Solving in Business
  • Lecture 28: Mastering the APSRT Approach: Unraveling Real Problems in Business
  • Quiz 9: Problem Analysis: A Quiz on APSRT and Effective Solutions
  • Lecture 29: Master the 5 Whys Technique for Effective Problem-Solving in Business Analysis
  • Lecture 30: Navigate Conversations with Compassion: Humanizing the 5 Whys Technique
  • Lecture 31: Problem Analysis with Fishbone Diagrams: A ChatGPT and LucidChart Integration
  • Quiz 10: Mastering Problem-Solving Techniques: The 5 Whys and Fishbone Diagram

Section 8: Creative Problem-Solving in Business Analysis: From Brainstorm to Breakthrough

  • Lecture 32: Innovative Ideation Techniques for Revealing Solutions to Business Problems
  • Lecture 33: From Bland to BAM! Unleash the Ideation Beast Hiding in You and Your Team
  • Lecture 34: Applying Armageddon Storming: A Revolutionary Approach to Problem-Solving
  • Lecture 35 AI Storming: Unleashing Creativity in Ideation with Generative AI Tools
  • Lecture 36: Master Affinity Analysis: Transform Brainstorming Chaos into Clarity
  • Quiz 11: Creative Solution-Finding Techniques for Business Analysts

Section 9: Managing Requirements Meetings: Interviews, Conversations, and Workshops

  • Lecture 37: Core Tools for Business Analysts: From Eliciting Needs to Enchanting Meetings
  • Lecture 38: Agenda Creation: Harnessing ChatGPT for Requirements Meetings and Workshops
  • Lecture 39: Maximize ROI for Virtual Requirements Meetings: Turning Challenges into Triumphs
  • Quiz 12: ChatGPT Facilitates Live and Virtual Meeting and Workshop Facilitation
  • Lecture 40: Masterful Communication: Elevate Your Listening Skills for Professional Success
  • Lecture 41: Handling Conflict: How to Deal with Tough Conversations in Requirements Meetings
  • Lecture 42: Leveraging ChatGPT ‘s Guidance: How to Deal with Difficult Personalities
  • Lecture 43: ChatGPT Simulates Difficult Conversations: Learn How to Deal with the Dominator
  • Quiz 13: Business Analysis: Communication Styles and Strategies

Section 10: Requirements Validation: Removing Ambiguity from Business and User Requirements

  • Assignment 2: The Subjectivity of Language – Part 1
  • Assignment 3: The Subjectivity of Language – Part 2
  • Lecture 44: Finding Ambiguity and Subjectivity: Twin Towers of Misunderstood Requirements
  • Lecture 45: Unmasking Ambiguity: Defining Clear Requirements for Digital Solutions
  • Quiz 14: Dismantling Ambiguity and Subjectivity: Mastering Clear IT Project Requirements
  • Lecture 46: How to Clarify Your Business and User Requirements with the IOW Technique
  • Lecture 47: Irresistible Requirements: Unlocking Clarity with Precision and Brevity
  • Quiz 15: Unveiling the Secrets of IOW and Precision Writing
  • Assignment 4: Finding Ambiguity with the Subject Matter Expert (SME)

Section 11: The Subtle Art of Writing Comprehensible Requirements that Convey User Intent

  • Lecture 48: Leverage Acronyms and Industry-Standard Terms to Minimize Misunderstanding
  • Lecture 49: Avoid the Linguistic Minefield Filled with the Misuse of Contractions and Idioms
  • Quiz 16: Clarity in Business Communication: Acronyms, Standards, Contractions, and Idioms
  • Lecture 50: Banishing Ambiguity: Writing Clear and Effective User Requirements in Context
  • Assignment 5: Appropriate Context Reduces Ambiguity
  • Lecture 51: Clear Requirements Use the Power of Readability Levels of the Target Audiences
  • Lecture 52: Measurable Requirements Add Clarity and Precision to Effective Requirements
  • Quiz 17: Writing Clear and Readable Requirements for Effective Communication

Section 12: Wrapping It All Up: Writing Requirements in the Era of Artificial Intelligence

  • Lecture 53: Join the Next Generation of Business Analyst: Skills, Tools, and Generative AI
  • Lecture 54: BONUS LECTURE: More Business Analysis Courses from Tom and Angela Hathaway

Learn Lean / Agile Business Analysis Techniques

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Lean Business Analysis for Lean Requirements: Techniques for Discovering and Writing User Stories, Acceptance Tests, Scenarios and Examples

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Chatting with Humans: User Experience Design (UX) for Chatbots

Simple Conversational Design and Science-based Chatbot Copy that Engages People

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Business Analyst Skills Test

Evaluate Your Business Analysis Skills


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