Select Page
Free agile lean waterfall business analysis techniques for product owners

Design and Structure Chatbot Conversations with UX Analysis Techniques

Directed Chatbots Support Customer Service and Increase Sales If They Are Designed for the Task


Author: Tom and Angela Hathaway
Video Duration: 6:02 minutes

Check our Udemy course How to Design, Build, Deploy, and Manage Directed Chatbots

Conversational user interfaces require good User Experience Design to be effective. Casual conversations are seldom designed. If you are interacting with an organization, however, the conversation is often orchestrated.

Udemy Course: Design, Build, and Publish Chatbots

Create Engaging Chatbots for your Website, WhatsApp, or Facebook that Generate Leads or Sell Products – NO CODING REQUIRED

Since the advent of customer service centers, the use of scripted conversations has become the norm. Organizations save tons of money by standardizing on their messaging with consumers. This experience is invaluable in guiding the next generation of human-machine technology, namely chatbots.

Directed chatbots are reliable and efficient.

In the new world of chatbots, businesses obtain information about their users in a straightforward and efficient manner. To be most effective, business analysis or user experience analysis should be one of the first steps in creating a chatbot conversation or copy. It identifies problematic areas and reduces the chances of creating confusion during the conversation. In order to create a conversation-based bot, it’s important to understand the form and nature of human communication first. For your chatbot to succeed, it needs to make sense to customers and not alienate them.

User Story Best Practices for
Agile and Business-side Teams

How to Capture, Write, Prioritize, Rightsize and Split User Stories Plus Acceptance Tests with Given-When-Then Scenarios

Learn Lean / Agile Business Analysis Techniques

Book - Lean Agile User Stories and Features

Self-paced Course – Agile Business Analysis: Getting and Writing Lean Requirements

Lean Business Analysis for Lean Requirements: Techniques for Discovering and Writing User Stories, Acceptance Tests, Scenarios and Examples

Requirements Gathering with Use Cases for Business Analysts

Lean Use Cases to identify and write Use Case models and diagrams

Chatting with Humans: User Experience Design (UX) for Chatbots

Simple Conversational Design and Science-based Chatbot Copy that Engages People

Kick-start Your Business Analyst Career

Books, eBooks, and Online Courses at a Reasonable Cost
Written for the aspiring Business Analyst and anyone tasked with defining the business needs, requirements, or user stories for a future IT solution.

Pin It on Pinterest

Share This