Business Analysis Soft Skills: Active Listening Techniques, Informational Listening, Highway 350
Improve the most critical communication skills by using verbal and non-verbal techniques that will expand your set of soft skills
Author: Tom and Angela Hathaway
Video Duration: 12.13 minutes
This KnowledgeKnugget™ is part of this eCourse
Listening is an art, no doubt. No matter whether you are trying to elicit User Stories, Scenarios, Business Requirements, or Functional Features from your Domain or Subject Matter Experts, you need to apply powerful listening techniques to ensure that you get the right information out of the conversation.
Udemy Course: Agile Business Analysis - Getting and Writing Lean Requirements
Why Is Active Listening Important?
Listening is one of the most important communication skills you can have. How well you listen has a major impact on the effectiveness of your requirements elicitation as well as the quality of the resulting User Stories, Epics, Business Requirements, and Features.
This video has tips, tricks, and techniques that will improve your skill set the next time you facilitate a requirements meeting or a user story workshop.