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FAQ – Frequently Asked Questions about Business Analysis and BA-EXPERTS

If your question is not answered below, feel free to contact us.

The Most Frequently Asked Questions

How can I become a Business Analyst?

Breaking into business analysis — like any other profession — is a non-trivial undertaking. It can become prohibitively expensive if you have to pay for it out of your own pocket, in particular if you rely exclusively on instructor-led training. To help everyone become a Business Analyst within their budget, we wrote a post with several different business analysis learning opportunities for a variety of budgets.

You can read about another way to start your business analysis career is to do a Business Analyts’s Skills Evaluation (BASE). Read more about it in this post.

What does the magic business analysis hat in your courseware symbolize?

One of the primary tasks of the business analyst role is helping the business community discover and express their needs in the form of requirements. In the past, many people called this activity “gathering requirements”. The problem with that nomenclature was the insinuation that requirements were just lying around, waiting for someone to pick them up. In reality, nothing could be further from the truth. To better express what the task really entailed, the concept of “eliciting requirements” was proposed and has generally been adopted by the business analyst community. What does this have to do with the magic Business Analysis hat?

One of the origins of the word “to elicit” is “to draw forth, as in magic…“. Based on our experience in eliciting requirements from subject matter experts, we decided that that definition sometimes carried the best connotation of the word. We basically created the Business Analysis hat to symbolize that you might sometimes have to do magic tricks to get the right requirements from the right people on your project.

There is a second reason for the Business Analysis hat. Although the cadre of “Business Analysts” is growing, business analysis is often performed by people with job titles such as “Product Owner”, “CEO”, “Developer”, “Product Manager”, “Project Manager”, SME, and many others. The key to ensuring that business analysis is a positive force for change is that people doing it have the appropriate skills and techniques to do it well. Whether those individuals have the title “Business Analyst” is a question of the organizational structure, as bestowing the title does not inherently ensure the quality of the outcome. We pride ourselves on being able to bestow upon anyone, regardless of job title, the ability to perform specific business analysis tasks even though it is not their primary responsibility. That is why we often refer to “anyone wearing the business analysis (BA) hat.”

About Business Analysis

What problem does business analysis solve?

According to industry reports, the most significant contributing factors to project failure could be traced directly to poor requirements understanding and definition. In a recent Sequent Computer Systems Inc. study of about 500 IT managers the most frequently named cause of project failure was poorly defined and changing requirements. A summary of other studies on the dominant reasons that projects fail indicates that the three most common failure points in developing, enhancing or changing business systems today are:

  • Incomplete and/or incorrect business requirements and technical specifications
  • Incomplete or ineffective testing (often due to poor requirements)
  • Improperly managed projects (Either incompetent project management, or incomplete and incorrect requirements)

Improve your requirements skill set with one of our eCourses, eBooks, or Classroom training.

Why analyze a business area if the business experts already know what they want?

A large number of information technology projects start with a solution that “has to” be implemented. The solution may or may not be the right decision. Whereas it is in IT’s best interest to deliver the solution that the end-user wants, the better the analysis of the thought process behind the decision, the easier it is for them to deliver a working system. Without sufficient understanding, IT may be implementing a solution that will not work.

One good starting point to analyzing a business area is the business analysis technique Problem Analysis.

What is business analysis?

Business analysis is the evolving discipline that deals with identifying your business information technology (IT) needs. It includes expressing these needs as business requirements, processes and rules (hereafter business requirements) that the business community and information professionals both interpret the same way. Business requirements serve as the basis for development, testing, deployment, and use of your future information systems. They are the starting point for lifecycle management and business driven development. In a nutshell, these are the critical success factors for delivering information technology that the business community needs and wants.

You can get more detail in our eCourse “Business Analysis Defined”? or in our eBook with the same name or just watch our FREE KnowledgeKnugget™ “An Overview of Business Analysis for Information Technology”.

What do business analysts do?

Business analysis for Information Technology projects is the process of analyzing how the business community does whatever the business community does and identifying potential areas for improvement. The improvements quite often include introducing new or updating existing IT systems, but the focus should be on helping the business community become more efficient or effective.

The primary outcome out of the business analysis process is a set of requirements at varying levels of detail that define a potential solution. Depending on the software development approach this set can be business, stakeholder, solution, and transition requirements for traditional approaches or in user story format for agile development. The tools and techniques that business analysts use in this process are also described in a KnowledgeKnugget™ by BA-EXPERTS

About IT Requirements

What makes a good IT requirement?

We have developed 5 rules for writing a requirement that is simple, well-structured, non-ambiguous, in scope of the project, and testable:

  • Rule 1 Be Simple and Complete Sentences
  • Rule 2 Emphasize “What” not “How”
  • Rule 3 Be Relevant, Unambiguous, and Clear
  • Rule 4 Be Understood by Knowledge Peers
  • Rule 5 Be Objectively Measurable (Testable)

Learn more about the 5 techniques in our eBooks and eCourses.

What are User Stories?

User Stories are found mostly in the agile world but they are also very useful in a traditional software development environment. User Stories complement and supplement any other business analysis techniques that you are using. User Stories will make your requirements elicitations techniques easier and more complete without adding an extra burden of effort. As a bonus, this technique can also help in very early cost forecasting when it is too early to “estimate”.

For more watch our FREE KnowledgeKnugget™ “Business Analysis Using User Stories“. We also offer an eCourse, an eBook, and classroom training for User Story Writing.

What are Business, Stakeholder, Solution, and Transition requirements?

Writing effective IT requirements is a critical skill for business analysts and anyone wearing the business analysis hat meaning they are representing the business interests on an IT project. The challenge lies in defining business IT needs that other audiences will interpret as the author intended and use to design the right solution. To improve the requirements definition process, the International Institute of Business Analysis® has defined several types of software requirements including different levels of detail. According to the IIBA® there are Business, Stakeholder, Solution, and Transition Requirements. Each of these requirement levels is useful for a different time in your project or initiative.

For an introduction to the topic, watch our FREE KnowledgeKnugget™ What Are Requirements?

What are Requirements Gathering Workshops?

A Requirements Gathering Workshop is a time-compression workshop that focuses on quickly capturing, clarifying and confirming business, stakeholder, solution and transition requirements for an information technology solution. It is attended by a cross-functional group consisting of subject matter experts, product owners, business analysts, technical experts, and project leaders.

Our training course How to Facilitate Requirements Gathering Workshops introduces participants to tools, techniques and tricks for facilitating and supporting these workshops. It will speed up the actual session if the participants have taken this course but it is not mandatory. There are no pre-requisites for a JRP session.

About Modeling IT Requirements (Data and Process Models)

When do I need a process model?

You should consider process modeling when you are defining functional and non-functional solution requirements. To change or automate any part of a business process (e.g., “Transact Credit Card Payment”, “Modify Customer Payment Plan”, “Reorder Products from Vendor”, etc.), you need to understand how it currently works and how it should work in the future. A process model makes this job much easier than describing the procedures in natural language.

For an introduction to the topic, watch our FREE KnowledgeKnugget™ Business Process Analysis for Requirements Discovery.

What types of process models do you recommend?

A Data Flow Diagram (DFD) is a great tool for visualizing how information is created and consumed within a business process. It shows the source of information, the transformation and transportation of data through the individual processes, and its ultimate destination. This is a prefect tool for discovering and presenting disconnects that are a very common cause of process problems.

For a short overview of DFDs watch the KnowledgeKnugget™ How to Draw Dataflow Diagrams (DFD) for Business Analysis. For a more in-depth treatment of the topic read the ebook or take our ecourse Dataflow Diagrams — Simply Put!.

An Activity Diagram (more commonly, Swim Lane Diagram) depicts the sequence of actions that ultimately deliver the desired outcome. It shows Control Flow through the process while ignoring the data transformation, transportation, and storage.

Learn about Activity Diagrams in our instructor-led business analysis training course Process Modeling to Gather Business Requirements

Either of these tools can provide invaluable insights into the inner workings of business processes. It is up to the one wearing the business analysis hat to determine which provides the most value for their particular situation. In many cases, you would be best served to create both models and bounce them off of each other to flush out non-obvious disconnects.

Does the business expert have to understand the data model?

A data model expresses constraints that a technological solution will place on the business community. If the business experts can not identify the constraints on the model, they will have difficulty determining what it means to accept the constraints. At the very least, the business experts should be conversant with the concepts of cardinality, relationships and attribute assignment. We present these topics in our seminar Business Information Modeling to Gather Data Requirements. For a brief overview watch our KnowledgeKnugget™ Business Data Modeling – Getting Informational Requirements for IT.

What is the difference between a data model and an entity relationship diagram?

An Entity-Relationship diagram (ERD) is a model of the static structure of the things about which you need to store data. A data model, technically speaking, is a broader category that encompasses ERD’s as well as several other conventions for creating diagrams of your data. The Entity-Relationship diagram, however, has become so widespread that the two terms are most often used interchangeably. Our workshop Business Information Modeling to Gather Data Requirements presents techniques for creating and using ERD’s for identifying and defining business data requirements.

About Our Company

When was BA-EXPERTS formed?

Angela and Tom Hathaway (previously Hathaway & Associates, Inc. and Requirements Solutions Group, LLC) founded BA-EXPERTS in 2010. As a team, Angela and Tom have trained, consulted, mentored and coached thousands of business analysts around the world for organizations from small businesses to Fortune 100. Hundreds of current and past customers include TIAA-CREF (Financial), Cathay Pacific (Airline), Emirates Airlines, Berkley Technology Solutions, Manitoba Telecom Services (Telecommunications), Starwood Hotels and Resorts (Hospitality), government agencies, and a myriad of organizations spanning all sizes and industries. Our training, consulting, and mentoring efforts have saved our customers around the world millions and can help your organization improve its business analysis practices.

The earlier companies (Hathaway & Associates, Inc. and Requirements Solutions Group, LLC) had a strong focus on instructor-led training, facilitated workshop services, and Business Analysis consulting for large corporations. BA-EXPERTS is different. Its primary goal is the development of business analysis best practices, tools, techniques, and high-quality business analysis training to individuals and organizations around the globe.

How long has the company worked in business analysis and requirements gathering?

Tom and Angela Hathaway founded BA-EXPERTS in 2010. However, we started focusing on business analysis and requirements definition for the business community in the early 1990’s while we were working as Hathaway & Associates, Inc. We have focused solely in the requirements world ever since. In 2004, we joined forces with Dan Myers of Myers & Associates, Inc. to form the Requirements Solutions Group, LLC. At that time our focus was IIBA® certified business analysis training courses. Our current Training Library are extensions of all certified courses we have developed over the years.

About Our Trainers and Products

What are the trainers’ average years of actual experience in business analysis and requirements gathering?

We require 10 years of experience in applying business analysis techniques to real life situations and projects. In addition we require a minimum of 5 years of stand-up presentation experience. Our current average is above these minimums.

Is your course content original and free from vendor bias?

Every business analysis technique we present in ILT classes, teach in eCourses, write about in eBooks, and reveal in KnowledgeKnuggets™ is 100% vendor and tool independent.

Are all of the recommended courses available for onsite training?

All our courses are available onsite as well as online with live instructor delivery. In addition, we offer site licensing for self-paced eCourses and video shorts (aka KnowledgeKnuggets™). KnowledgeKnuggets™ are 5-9 minute videos on a specific business analysis topic or business analysis technique. If you prefer reading instead of videos, BA-EXPERTS also offers site licensing for ebooks.

What is the minimum and maximum number of attendees for your onsite/online training?

There is no minimum for either. However, in our experience, it takes about 6 participants to generate synergy in a classroom. Our onsite, instructor-led, classroom business analysis training is ideal for 7 – 16 participants. Under acceptable circumstances, we can stretch the upper limit to 20, but the time spent with individual participants suffers. Our limits on online instructor-led training is 10 participants due to the challenges of managing a virtual versus an on-site. Our instructors have taught several single student online courses. In this scenario, the instructor can tailor the course to the needs of one student and apply eMentoring techniques as well.

Could the recommended courses be scheduled together?

Yes, however, beware the brain fade syndrome. The upper limit we recommend is a “boot camp” approach in which the participants are fully and exclusively assigned to the training over the duration of a 5-8 day course (ideally, spread across a weekend).

What level of course customization is available?

We offer tailored training for FREE. Please watch this video to learn more.

Can you take business analysis training on your schedule?

Yes, our training material is being made available as self-paced eCourses, eBooks, and KnowledgeKnuggets™. Our goal is to deliver the same quality training experience to you on your time as we offer to groups in our live and virtual classrooms. The absence of the instructor necessitates additional explanatory material, but we still attempt to follow our successful formula of intermingling interactive exercises and questionnaires in our stand-alone, web-based modules. As a result, the development of these “knowledge nuggets” is an on-going effort. We are releasing new modules as quickly as we can deliver them with the requisite quality.

What can you do if the course you want is not scheduled?

If you are interested in a class that is not currently scheduled, let us know. We schedule our training courses based on demand and the better informed we are about the demand, the better we are able to schedule.

How do the virtual/online classrooms work?

We use WebEx® to provide the presentation to your computer with an audio connection for the instructor-student interaction. This combination of web-based technology with a live instructor allows for the most interactive session we can possibly deliver. With or without technology, people still learn best by doing, not by listening, so our training is designed to be heavily exercise– and interaction–based. At the end of each day of virtual training, you receive an electronic version of all of the results achieved during the day to review and as a reference after the training.

About Professional Certification (IIBA and PMI)

How can I become certified as a business analyst?

The International Institute of Business Analysis (IIBA®) conveys the Certified Business Analysis Professional® (CBAP®) title. All of our courses are aligned with the current IIBA Body of Knowledge (BABOK®). We will continue to update our courses as the BABOK changes.

Does the IIBA offer the equivalent of PDU?

The IIBA equivalent of the Project Management Institute’s (PMI®) PDU® (Professional Development Units) is called the CDU. CDUs are based on hours of training or professional service and are applied toward certification or recertification for the CBAP (Certified Business Analysis Professional). (See also the FAQ on PDU, below)

Are your courses on business analysis/requirements gathering eligible for college credit or professional certification?

BA-EXPERTS is not yet an IIBA® Certified Education Provider. We do, however, support the organization philosophically and align our training with the ideas it embodies. Students can get PDU and CDU from either the IIBA®, the &PMI®, by submitting copies of the outline of our training along with proof of completion of a course (which we provide upon request at no cost).

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