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Book 2 of Series Revolutionizing Requirements.

AI-Powered Innovation: Secrets to Impactful Requirements and Creative Solutions

Book 2: ChatGPT-Assisted Problem Analysis and Ideation Techniques

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Author: Tom and Angela Hathaway
Pages: 135 (paperback edition)
Format: Paperback and eBook
Publication Date: April 19, 2024

This content is included in this self-paced course and as an eBook.

Why Should You Read This Book?

Level Up Your Innovation Game: AI-Powered Solutions for Aspiring and Practicing Business Analysts

Feeling stuck in the same old brainstorming rut? Your competition is blowing past you with fresh ideas, leaving you wondering, “How can I take my problem-solving skills and creativity to the next level in this fast-paced, AI-driven world?”

“AI-Powered Innovation” is your crash course in becoming an innovation ninja. Industry veterans Tom and Angela Hathaway crack open the secrets to crushing complex business challenges and generating groundbreaking ideas, all with the help of your secret weapon: Generative AI tools like ChatGPT.

Forget Dry Lectures and Outdated Techniques!

This book is your interactive guide to:

  • Become a Problem-Solving Jedi
    Ditch the guesswork. Uncover the real root causes of business roadblocks with comprehensive problem analysis techniques supercharged by AI insights. Master the Fishbone Diagram, 5 Whys Analysis, and Problem/Symptom Reduction – on steroids! AI helps you identify hidden patterns and connections you might have missed, leading to laser-focused solutions that guarantee long-term success.
  • Unleash Your Inner Idea Machine
    Break free from boring brainstorming! “AI-Powered Innovation” introduces you to cutting-edge techniques like Brain Writing, AI-Storming, and Armageddon Storming to generate a firehose of fresh ideas.

AI becomes your creative partner. It fuels divergent thinking, helping you explore possibilities you never even imagined. Don’t waste time on dead ends. AI-powered analysis helps you evaluate and refine your ideas, ensuring only the most impactful solutions move forward.

Whether you’re a Business Analyst, Product Owner, Developer, Domain Expert, or just a curious mind who wants to become a problem-solving and innovation pro, this book is for YOU. This isn’t just about keeping your job relevant in the age of AI – it’s about becoming an indispensable driver of success in your company.

What sets “AI-Powered Innovation” apart?

  • Actionable: Learn by doing!
    The book is packed with practical exercises and templates to put your newfound skills to the test immediately.
  • Future-proof
    Gain a competitive edge by understanding how AI is revolutionizing problem-solving and ideation.
  • For the Gen-A & Millennial Mindset
    Ditch the stuffy business jargon. This book speaks your language, with clear explanations and real-world examples that resonate.

Stop letting stale ideas hold you back. Embrace the future of innovation with “AI-Powered Innovation.” It’s your roadmap to becoming the go-to person for groundbreaking solutions and propelling your career (and company) to the top.

Order your copy today and unlock your hidden innovation potential!

What is this book about?

Unlock the power of AI in Business Analysis to Stay Ahead in the Digital Transformation Journey

In an age where technology continuously reshapes the business landscape, this book emerges as a beacon for those navigating the complex waters of IT projects and digital transformation. This guide is not just a book; it’s your roadmap to integrating generative AI, specifically ChatGPT, into the realm of business analysis and requirements engineering.

Whether you are an aspiring or practicing business analyst, a product owner, or a domain expert seeking to streamline decision-making processes—this manual is designed to elevate your methodology to new heights. Learn how to interact with generative AI tools to deliver exceptional outcomes. This book is particularly vital for Gen-Z and Millennials, who stand at the forefront of today’s digital evolution, ready to harness the latest technological advancements.

Generative AI Is More than a Tool

Delve into a world where AI is not just a tool but a partner, transforming the art of problem analysis and solution ideation from a challenging task to an opportunity for clarity, efficiency, and innovation. “AI-Powered Innovation” offers a unique blend of theoretical insights and practical strategies, ensuring that your projects are not just completed but triumph in an increasingly competitive digital marketplace.

Through engaging narratives, hands-on exercises, and real-world examples, the Hathaways guide you through the intricacies of AI-augmented business analysis. Learn to navigate common pitfalls in business analysis, problem identification, and ideation with unparalleled precision, turning potential obstacles into steppingstones toward success.

Embark on this journey to redefine the possibilities of business analysis. “AI-Powered Innovation: Secrets to Impactful Requirements and Creative Solutions” is not just your guide but your gateway to success in the digital age.

What You Will Learn in a Nutshell

This Book is Based on Business Analysis By Example( (BABE)

After reading this book you can:

  • Master Problem Analysis Techniques with AI
    Learn to effectively analyze business problems using techniques like 5 Whys, Fishbone Diagrams, and the Aristotelian Problem Symptom Reduction Technique (APSRT), augmented by AI tools like ChatGPT. Apply these skills to identify root causes, prioritize issues, and develop targeted solutions that drive business value.
  • Unleash Creative Ideation for Innovative Solutions
    Discover powerful ideation methods such as Brainstorming, Brainwriting, Armageddon Storming, and AI Storming. Leverage these techniques alongside AI to generate innovative ideas, features, and requirements that solve complex business challenges and deliver competitive advantage.
  • Streamline Requirements Gathering with Generative AI
    Harness the power of generative AI tools like ChatGPT to accelerate and enhance the requirements gathering process. Learn to use AI for brainstorming, organizing, and refining requirements, ensuring they are clear, comprehensive, and aligned with business objectives.
  • Transform Meetings into Productive Collaboration Sessions
    Acquire skills to plan, prepare, and lead effective meetings and workshops that foster collaboration, innovation, and problem-solving. Apply AI-assisted techniques to drive engagement, align stakeholders, and achieve meeting goals efficiently.
  • Enhance Business Analysis with AI Integration
    Discover how integrating AI tools like ChatGPT into your business analysis workflow can significantly improve efficiency, creativity, and problem-solving capabilities. Learn best practices for leveraging AI to augment human expertise and drive better business outcomes.
  • Navigate Stakeholder Dynamics for Effective Problem-Solving
    Develop strategies to identify key stakeholders, understand their perspectives, and navigate complex stakeholder dynamics. Learn to foster open communication, build consensus, and manage resistance to change, ensuring successful project outcomes.
  • Become an AI-Powered Business Analysis Expert
    Gain a comprehensive understanding of AI-augmented business analysis techniques, from problem analysis to ideation and requirements gathering. Develop the skills to effectively leverage AI tools like ChatGPT to drive innovation, efficiency, and business value in your organization, positioning yourself as a leader in the field. Become the Requirements Expert in your organization.

Who will benefit from reading this book?

  • Product Owners
  • Product Team Members
  • Product and Project Managers
  • Business Analysts
  • Requirements Engineers
  • Business- and Customer-side Team Members
  • Agile Team Members
  • Subject Matter Experts (SME)
  • Systems Analysts and Designers
  • Developers
  • Quality Assurance Specialists/Testing Team Members
  • AND anyone involved for defining digital solutions for the future.

I. Problem-Solving in Business Analysis: A Journey Through Innovative Techniques

  • Decoding Digital Dilemmas: Simplifying Root Cause Analysis
  • APSRT: Addressing the Root Cause, Not Just the Symptoms
  • Constructing a Problem Inventory
  • Rapidly Uncovering Customer Issues in a Vast Grievance Report
  • ChatGPT’s Role in Problem Identification
  • Key Insights and Next Steps
  • Mastering Stakeholder Dynamics for Effective Problem Resolution
    • Identify the Impacted Audience
    • Crafting Collaborative Solutions
    • Navigating Stakeholder Priorities
    • Understanding Opposition to Change
  • Identifying the Real Problem: A Three-Step Journey
    • STEP 1: Determine Out of Scope Problems
    • STEP 2: Unmasking Solutions Disguised as Problems
    • STEP 3: Tracing Problems to Their Roots
  • AI-Assisted Root Cause Analysis
  • ChatGPT Demo: Accelerating Problem-Symptom Analysis
  • Unraveling the Root Causes: A ChatGPT-Guided 5 Whys Journey
    • Mastering the 5 Whys Technique with ChatGPT
    • Completing the 5 Whys: Uncovering Actionable Solutions
  • Harnessing AI Wisely: Concluding Thoughts
  • Navigate Conversations with Compassion: Humanizing the 5 Whys Technique
    • The Downside of ‘Why?’ Questions
    • 10 Non-Confrontational Inquiry Techniques
    • ChatGPT DEMO: Non-Confrontational Whys to Foster Open and Constructive Dialogue
  • Strategic Insights with ChatGPT: Mastering Fishbone Diagrams for Comprehensive Problem Analysis
    • ChatGPT as Your Fishbone Diagram Coach
    • STEP 1: Identify the Problem
    • STEP 2: Determine Key Categories
    • STEP 3: Identify Potential Causes
    • STEP 4: Finalizing the Fishbone Diagram
  • Creative Problem-Solving in Business Analysis: From Brainstorm to Breakthrough

II. From Ideation to Implementation: A Comprehensive Guide to Innovating Requirements

  • Unlocking Innovation: Ideation Methods for Requirements Elicitation
    • BRAINSTORMING: Unleashing the Creative Potential of Teams
    • BRAINWRITING OR SILENT IDEATION: Fostering Reflective Thinking in Teams
    • Armageddon Storming: Imagining the Worst to Achieve the Best
      • A ChatGPT Armageddon Storm
      • Armageddon Stormed: A Winning Strategy
    • AI Storming: Combining Human Creativity and AI Capabilities
    • ChatGPT Demo: Using AI in Product Development
    • Generative AI Ignites Feature Ideation
    • Affinity Analysis: Transforming Brainstorming Chaos into Clarity
      • A Tool for Grouping and Visualizing Ideas
      • Affinity Analysis Made Easy with ChatGPT
    • Innovative Requirement Gathering with ChatGPT
    • Summary: Problem Analysis, Ideation & Generative AI


  • About the Authors
  • Books by Tom and Angela (find them at
  • Online Courses by Tom and Angela (find them at

How To Write User Stories That Deliver Real Business Value

How to Capture, Write, Prioritize, Rightsize and Split User Stories Plus Acceptance Tests with Given-When-Then Scenarios

Design, Build, Publish, and Monitor Chatbots Using the Drag-and-Drop Landbot Platform

Learn how to build a Landbot chatbot with conversational flow design

Learn Lean / Agile Business Analysis Techniques

Book - Lean Agile User Stories and Features

Self-paced Course – Agile Business Analysis: Getting and Writing Lean Requirements

Lean Business Analysis for Lean Requirements: Techniques for Discovering and Writing User Stories, Acceptance Tests, Scenarios and Examples

Requirements Gathering with Use Cases for Business Analysts

Lean Use Cases to identify and write Use Case models and diagrams

Chatting with Humans: User Experience Design (UX) for Chatbots

Simple Conversational Design and Science-based Chatbot Copy that Engages People

Tom and Angela’s Story

Like all good IT stories, theirs started on a project many years ago. Tom was the super techie, Angela the super SME (Product Owner in today’s lingo). They fought their way through the 3-year development of a new policy maintenance system for an insurance company.

They vehemently disagreed on many aspects, but in the process discovered a fundamental truth about IT projects: the business community (Angela) should decide on the business needs or user experience while the technical team’s (Tom)’s job was to make the technology deliver what the users needed. Talk about a revolutionary idea! All that was left was learning how to communicate with each other without bloodshed to make the project a resounding success. Mission accomplished.

They decided this epiphany was so important that the world needed to know about it. As a result, they made it their mission (and their passion) to share this ground-breaking concept with the rest of the world.

To achieve that lofty goal, they married and began the mission that still defines their life. After over 35 years of living and working together 24x7x365, they are still wildly enthusiastic about helping the victims of technology learn how to ask for and get the IT solutions they need to do their jobs better. More importantly, they are more enthusiastically in love with each other than ever before!

As the digital landscape transforms, so too does the essence of business needs analysis for digital solutions. Tom and Angela are at the forefront of this shift, ensuring that anyone wearing the BA hat™ is fully equipped to tackle the challenges of today and tomorrow with confidence and integrity.

How they Can Help

Tom and Angela continue to pioneer the integration of cutting-edge technologies into the realm of business analysis, now focusing prominently on the ethical and responsible incorporation of generative AI technologies like ChatGPT.

Their passion for sharing knowledge has expanded to include this latest evolution in digital transformation, demonstrating through practical demos how generative AI can revolutionize the way business analysis is conducted.

They have seamlessly woven this new focus into several of their online courses and into their latest book, providing hands-on experience and invaluable insights into leveraging AI tools within the business analysis profession.

BA-EXPERTS, under the stewardship of Tom and Angela, remains dedicated to equipping professionals across various roles—whether they be Business Analysts, UX Designers, Product Owners, SMEs, or Project Managers—with the necessary skills to navigate the complexities of digital solutions analysis. However, their mission has now broadened to include a keen emphasis on the ethical use of generative AI, ensuring that as the industry evolves, it does so with a strong moral compass and a commitment to responsible innovation.

Their teaching and publications have already made a significant impact, with thousands of students benefiting from face-to-face training, a vast array of business analysis and user experience how-to books available on, and numerous courses on that boast over 100K students. Additionally, their YouTube channel, rich with close to 2 million views, continues to be a source of valuable information and inspiration for the global community.

A heartfelt thanks extends to all our loyal readers and students for embarking on this journey with us.

Tom and Angela Hathaway

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