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AI-driven (NLP) and Directed Chatbots and Conversational User Interfaces

Are Directed (aka Rule-based) or AI (aka NLP)-based Chatbots Best for You?


Author: Tom and Angela Hathaway
Video Duration: 9:10 minutes

Check our Udemy course How to Design, Build, Deploy, and Manage Directed Chatbots

Conversational user interfaces (aka chatbots or bots) come in two flavors, directed (aka rule-based) and natural language processing (NLP or AI-based).

Udemy Course: Design, Build, and Publish Chatbots

Create Engaging Chatbots for your Website, WhatsApp, or Facebook that Generate Leads or Sell Products – NO CODING REQUIRED

NLP-based Chatbots Are More Human-like

They can converse with humans on a semi-personal level. They can have conversations without the need of typing. They take advantage of deep learning to interpret your intent and attempt to express their response based on that interpretation. Although they are constantly improving, they are limited by the data sources used to train them. As a result, the outcomes can sometimes be less than satisfactory.

Directed Chatbots Guide the User Better

As a result, your organization can easily manage the chatbot without the need for developer involvement. Although not as flashy, these are in many situations the better alternative. Products that use directed chatbots tend to be simpler and easier for domain experts to manage, and as a result far more scalable than products that require programming expertise.

Which Is Best Suited for What You Want It To Do?

This video explores the pros and cons of each approach. It also investigates  how business analysts and those who define digital solutions are essential for defining, designing, and implementing either of these modern forms of human-machine interaction.

User Story Best Practices for
Agile and Business-side Teams

How to Capture, Write, Prioritize, Rightsize and Split User Stories Plus Acceptance Tests with Given-When-Then Scenarios

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Lean Business Analysis for Lean Requirements: Techniques for Discovering and Writing User Stories, Acceptance Tests, Scenarios and Examples

Requirements Gathering with Use Cases for Business Analysts

Lean Use Cases to identify and write Use Case models and diagrams

Chatting with Humans: User Experience Design (UX) for Chatbots

Simple Conversational Design and Science-based Chatbot Copy that Engages People

Kick-start Your Business Analyst Career

Books, eBooks, and Online Courses at a Reasonable Cost
Written for the aspiring Business Analyst and anyone tasked with defining the business needs, requirements, or user stories for a future IT solution.

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